Terms & Conditions
Terms and Conditions
Welcome to Candles Culture! By accessing or using our website or purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
Candles Culture is an online platform offering handmade, sustainable candles. These terms apply to all users of our site and customers purchasing products from us. By using our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Use of the Website
- Eligibility: By using our website, you affirm that you are at least 18 years old or have the consent of a legal guardian.
- Accuracy: You agree to provide accurate and complete information when placing an order or registering an account.
- Prohibited Uses: You may not use the site for unlawful purposes, to interfere with its functionality, or to infringe on the rights of others.
3. Products and Orders
- Product Descriptions: We make every effort to accurately describe our products. However, minor variations in color or scent may occur due to the handmade nature of our candles.
- Pricing: All prices are listed in [insert currency] and may be subject to change without notice. Taxes and shipping costs are calculated at checkout.
- Order Acceptance: We reserve the right to refuse or cancel any order for reasons such as product unavailability or errors in pricing.
- Customization: Custom orders are non-refundable once production has started.
4. Payment
- Accepted Methods: We accept major credit cards, debit cards, and other payment methods specified on our website.
- Security: Your payment information is processed securely. We do not store payment details.
5. Shipping and Delivery
- Processing Time: Orders are typically processed within [insert timeframe]. Custom or bulk orders may require additional time.
- Shipping Rates: Shipping costs vary based on location and are displayed at checkout.
- Lost or Damaged Items: Candles Culture is not responsible for items lost or damaged during transit but will work with you to resolve such issues.
6. Returns and Refunds
- Eligibility: Returns are accepted within [insert timeframe] of delivery for unused, unopened products in their original packaging.
- Process: To initiate a return, contact us at [insert email]. Refunds are issued to the original payment method, excluding shipping fees.
- Non-Returnable Items: Custom candles, sale items, and used products are non-refundable.
7. Intellectual Property
All content on the Candles Culture website, including text, images, and logos, is the property of Candles Culture and protected by copyright laws. Unauthorized use or reproduction is prohibited.
8. Limitation of Liability
Candles Culture is not liable for any damages, including but not limited to indirect or consequential losses, resulting from the use of our products or website. Our maximum liability is limited to the cost of the product purchased.
9. Privacy Policy
Your privacy is important to us. Please review our [Privacy Policy] for details on how we collect, use, and protect your personal information.
10. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting to our website.
11. Contact Information
If you have questions or concerns about these terms, please contact us:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
By continuing to use our website or purchasing our products, you agree to these terms and conditions.